Privacy Policy

Last updated: March 2026

At Explain2Me, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

Account Information: When you register, we collect your name, email address, and any other information you choose to provide in your profile.

Learning Data: We collect information about your course enrolments, progress, grades, and certificate completions to provide and improve our services.

Usage Data: We automatically collect information about how you interact with our platform, including pages viewed, time spent, and device information.

2. How We Use Your Information

To provide, maintain, and improve our learning platform
To track your course progress and issue certificates
To send you important updates about your courses and account
To personalise your learning experience
To respond to your support requests
To analyse usage patterns and improve our services

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With course instructors, to facilitate the learning experience
With service providers who help us operate our platform (hosting, email, analytics)
When required by law or to protect our legal rights
With your consent, such as when you share your profile or certificates publicly

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of non-essential communications
Export your data in a portable format

6. Cookies

We use cookies to maintain your session, remember your preferences, and analyse platform usage. You can control cookie settings through your browser, though some features may not work properly without cookies.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where we are legally required to retain it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

9. Contact

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: privacy@explain2me.com